Frequently Asked Questions

Because we want to limit our inventory to avoid unnecessary production and waste, we highly encourage you to pre-order the item(s) you want if they are available for pre-order.

Pre-orders are the same as regular purchases but the items being pre-ordered will usually take 3-4 weeks to make. This allows us to control our inventory and make sure to create only products that are in demand. Choose the item and color you want and continue the payment process through the cart checkout.

We will happily provide 20% off regular retail price on any pre-order items to compensate for the waiting period. We will send a confirmation of your pre-order via the email you provided and also inform you of the estimated shipping date.

We fully intend to ship internationally, but for right now we are taking it one step at a time and figuring out which countries are the most cost effective and have less issues/requirements to ship to. If you are located outside the US, please contact us directly prior to ordering to get shipping rates and information. Please note, all international orders might have additional customs tax, duties, or fees associated with it. It is the customer’s responsibility to pay these taxes and fees. Please contact your local customs agency to find out about rates prior to placing an order. We are also looking into trustworthy and reliable fulfillment centers around to world to make shipping easier, faster, and to remove any unknown duties/fees associated with international shipping. Stay tuned!

We will repair or replace any item to be defective in material and/or craftsmanship, given that the defect occurred during regular use.  Warranty excludes damage due to misuse, improper cleaning/maintenance, accident, alteration, fire, or theft.

We have many other products and designs that we are excited to share with you. Subscribe to our email list to get important updates on product launches and events.  We will only produce certain styles in limited quantities, so don’t miss out!

Leather is a natural product and as such, is subject to variations in color and texture, even across a single hide. These variations are part of the appeal of leather and should not be considered faults, but rather a part of its natural beauty and uniqueness.

Please note, due to the different lighting and/or filters used when shooting our products, the colors may vary slightly in the photos or videos posted in print or online than the actual color of the bags. Color variation may also depend on the color/brightness setting on your pc, tablet, or phone.

Still have questions?